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Return Policy

With Costway, you can be sure of consistency, world-class home products and electronics that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 90 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item.

Product Returns:

We recognize that sometimes an item may not meet your needs or simply does not fit your decor. If you are unsatisfied for any reasons with your purchase, you can initiate a return or exchange up to 90 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

To request a return, an exchange, or refund, please email us at [email protected]. Stating your reason of return and attach images/video of the product. Once your request is approved, we may request the tracking numbers of your item(s).

We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Costway UK. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your the original method of payment. Please note that all refunds are processed within 3 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us  page for additional customer service assistance.

Order Cancellations

Order Cancellation before Shipment:
If you need to cancel your order, you must cancel within 24 hours to receive a refund refund.
Contact us via [email protected] to have your order canceled immediately. Please provide the order details, including order number, receiver's name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-5 business days.
Order Cancellation after Shipment:
If you need to cancel after 24 hours of the order and before the item is delivered, you will receive a refund minus a flat recall fee of £15. After receiving the returned item, the refund minus a flat recall fee will be credited back to your original payment account within 3-5 business days.

Returned Products:

For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return. We will require images and/or video of the product as well as the package box.
Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at  [email protected] before returning the item.
Received the Wrong Item:
We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. After receiving your returned item, please send us an email to [email protected] indicating your order details. We will, upon request, send you the correct item or issue the refund.
Item Damaged during Transit:
In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at [email protected]. We will work with the shipping company and expedite your new replacement order. Alternatively, a refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation.
Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at [email protected] with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will likely to take 7 days until a formal confirmation can be received from the shipping company.

 

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