Information we collect
We may collect your contact information including names, user names, billing and shipping addresses, email addresses, phone numbers and other digital information.
We may collect your payment information including credit/debit card numbers and PayPal accounts when you place orders. We may collect your purchase/return/exchange information and information how you are using our website including your IP addresses, details about your visits to the website, your browser types, the amount of time you spend on our website and other data. We may also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the third party tracking tools.
How we collect information
We may collect information from you directly. Examples include:
You create a Costway account. You subscribe the newsletters, email notifications or mobile messages from us.
You visit the site and purchase our products.
You upload pictures, comments or reviews on our site. You connect us for customer service via email or other social media platforms. You participate in the questionnaires from Costway. You enter a lottery, contest or promotion activity. We may collect information from you passively. For example, we may use tracking tools like browser cookies, Google Analytics, tracking pixels/web beacons, and or other technologies to receive and store certain types of information. We may have third party business partners to collect non-personally identifiable information when you visit the site.We may collect your information from other sources. For example, when your friends purchase from Costway and send the product to you, or your friends submit your information to us through a refer-a-friend type feature. If you use one of such features, please be sure you have been authorized by the very close friend or family to share the information, and you submit the email address only.
How we collect information
We use the information for business purposes, including:
Managing and fulfilling purchases, orders, payments, returns and refunds.
Providing satisfying customer services.
Responding to your comments, reviews and opinions.
Conducting survey, research and analysis.
Marketing purposes like sending you coupons, newsletters, emails, promotions, etc.
We don't trade, sell or rent your personal identifiable information with third parties. However, we may share the information for business purposes as legal. E.g.
We may share your information with Costway families (including all members of the company and subsidiaries) for offering you better products and services.
We may share the information with third party partners who provide us support and services to market our products and services. The third party partners may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purposes.
You have the right to ask us not to process your personal data for marketing purposes by ticking the relevant boxes on the order form or by contacting us at the address given below. We may share your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety or that of our customers', or other third parties'. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
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We cooperate with affiliate business partners to collect information and other behavioral data from you for purposes such as targeting advertising services and better understanding the effectiveness of our affiliate advertisements placed on third party websites.
We also cooperate with Criteo for re-targeting. Criteo is specialized in creating personalized advertisements through “Criteo Dynamic Retargeting” and “Criteo Sponsored Products”. Criteo builds advertisements for users who visit our website or mobile application and with publishers to display personalized advertisements.
The aim is to deliver advertisements by displaying products that you might be interested in, based on your recent browsing behavior or search.
Example of a “Criteo Dynamic Retargeting” Product ad: if you visit and browse on website/mobile application A, on a subsequent online visit to website/mobile application B, you will see ads personalized by your browsing history on website/mobile application A.
Example of a “Criteo Sponsored Products” Product ad: if you make search on our website (“Criteo Sponsored Products”), you will see ads personalized by your search on that website. With Criteo service, you should receive personalized ads that are more relevant for you than the standard advertising you would receive without Criteo.
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Your information is stored in the secure servers in accordance with all applicable laws and regulations. Any payment transactions will be encrypted using appropriate technology.
We recommend customers to carefully check the accounts and report any unexpected activity to us as well as bank companies immediately. We don't recommend you to share your passwords.
You may request access to any information which is stored within our database. You may also request changes to the details which we hold about you if they are incorrect or incomplete.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not have any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.