Shipping and Delivery Estimates
If your item is in stock, your order is estimated to ship within 24 hours during working days after we received the payment. If you have ordered multiple items with different ship readiness dates, you may receive separate shipments. Delivery will typically take 2 to 4 days, depending on your destination and the shipping carrier. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
Costway takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Costway shipping facility to homes or businesses. If the item is damaged in transit, please immediately contact us at [email protected] within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Costway with proof of the damage in detail as this will assist us in processing your damage claim with the delivery carrier. Thank you in advance for your understanding and patience.
All orders are shipped out via DHL or XDP.
Shipping Locations & Tax
1. We ship our products throughout the United Kingdom except Channel Islands (such as Jersey and Guernsey), Isle of Man, Scilly Isles, Shetland, Scottish Islands and some remote areas (such as Mallaig).
Note: When we are informed that the address you filled in cannot be delivered, your order will be cancelled and an email reminder will be sent. The payment is expected to be refunded within a few business days.
2. We don't ship to FPO, APO, and PO Box addresses.
3. 20% VAT already charged in all orders.
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.
You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Costway account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.