Return Policy

Costway is dedicated to satisfying every customer to ensure that everyone who visits or orders on will have a fabulous purchase experience in every phase. Aftersale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully in a proactive manner, we believe that it is a way to improve ourselves to get closer to our customers. Costway return policy is a promise to every user of our website or product.

30-Day Guarantee

We want every item to be a perfect compliment for your home. You can request a return within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.

Some items cannot be returned:

* Special Priced Items
* Flash Deals
* Bundle discounts (unless the entire bundle is returned)
* Any item after 30 days from the delivery day

If you cannot find the answer to your questions about our Return Policies on this page, please feel free to contact [email protected] for customer service assistance.

A: Non-quality related returns
1. Shipped returns will deduct applicable shipping charges from your refund if the return isn't a result of our error. If you insist on returning the item, you can contact us via Emails to state your return reason and request a return label. Our customer care team will inform you of the shipping cost. Please note that the returned items must remain intact without impacting the second sale. When the item is delivered to us, you can request a refund.

2. You can choose to return the item to our warehouse by yourself. Still back shipping cost will be applied in this case. It's better to contact us to negotiate on the shipping cost before you decide to return it by yourself. When you need the refund to be issued, you can send us an Email indicating the order details and return tracking number to expedite the refund process.

3. If the original packaging is lost, a repackaging fee of £15 per item will be deducted from your refund. Once we receive the returned item at our warehouse, we will issue a refund.

B: Quality or other factors related returns
If there is any quality issue with the item, please feel free to contact us, we will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, return for replacement.

Received the Wrong Item
1. You can choose to keep the wrong item with a discounted price offered by our customer care team.

2. You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to us, you can contact us for a replacement or a full refund as long as the return tracking number shows any further status of the shipment.

Item Damaged
Upon receipt of the item, if you find the item is damaged, please reject the delivery of the item and take some pictures of the damaged item. After which, you can contact us via Email to report the situation with pictures. We will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one depending on the damage status of the item.

Package Lost
After you have received the tracking number, still you haven't got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After which, the package still does not show itself up. Contacting us with your order number, we will set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping company. Please wait patiently during the period, and we would take a relevant measure to have it settled.

Order Cancellation

1. Order cancellation before shipment: You could contact [email protected] to have the order canceled timely. Indicating the order details, such as the order number, receiver's name, and other key information, it will help us to locate your order immediately and cancel it in a prompt manner to avoid unnecessary troubles. You have 24 hours to decide whether to cancel it or not without any additional charge after the order is placed. Once you get a cancellation confirmation from our customer care team, the full refund will be issued to you in two business days.

2. Order cancellation after shipment: Items will be sent out the second day after the order is placed. Cancellation after shipment will be liable to the recall cost charged by the Logistics company, which is £15. If you are aware of the charge and still want to have the order canceled, you can contact [email protected] and we will help you stop the delivery. After receiving the returned item, the refund minus a flat recall fee will be credited back to your original payment account within 3-5 business days.

Costway Care

Costway warrants this product to be free from defects in material or workmanship for a period of One (1) year following the date of purchase, provided that the product is used in a home environment. This limited warranty does not cover failures due to abuse, accidental damage or when repairs have been made or attempted by anyone other than Costway.

Costway Care warranty is not transferable and cannot be extended to other merchandise. Warranty is only supported for orders that were placed throughout The warranty is only valid when the product is used for its intended purpose and under normal use. Defects or damages caused by negligence, misuse, intentional or in accident, modification, or commercial purposes will not be covered by the warranty.